Why To keep your information safe, the link works for only a short period of time. ![]() Some features are only available if you do log in with PINsentry – such as changing some of your contact details, making payments to people for the first time, seeing balances, making payments and sharing your data through third-party apps or websites. The web link you sent me to reset my password/login isnt working. Once you've set up your memorable word and passcode, you can use these to log in to Online Banking without your PINsentry card reader or Mobile PINsentry. Step 4 – enter your details and save them. Step 3 – select ‘Set up my 5-digit passcode and memorable word'. Step 2 – from your homepage, go to the drop-down menu under your name (1) and select ‘My details’. ![]() Step 1 – log in to Online Banking using a PINsentry card reader or Mobile PINsentry. ![]() If you have a PINsentry card reader, you can set up a memorable word and passcode in Online Banking in four steps
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